We believe trust is the foundation of every healing relationship. Here is exactly how we handle your personal information — clearly, honestly, and without legal jargon where we can avoid it.
Contents
01
When you visit our website, we automatically collect certain device and usage information to keep the site running smoothly and securely. This includes your web browser type, IP address, time zone, and cookies present on your device, as well as the pages you view and how you interact with them. We call this Device Information.
When you create an account, book a session, purchase a book, or fill out any form on our site, we may also collect:
You can browse our public pages without identifying yourself. Personal information is only required when you take actions such as booking a session, creating an account, or subscribing to our newsletter.
02
Your data security is our highest priority. We process personal information only to the extent absolutely necessary to operate this website and deliver our services to you. Specifically, we use your information to:
We do not sell your personal information to third parties. We do not use your data for automated decision-making or profiling.
03
We use a small number of cookies that are strictly necessary for the site to function — for example, to keep you logged in and to maintain your cart between pages. We do not use advertising cookies or cross-site tracking.
Third-party services integrated on this site (Stripe, PayPal, Google Calendar) may set their own cookies governed by their respective privacy policies.
04
We share your personal information only with the service providers needed to operate our platform, and only to the extent required for those services:
We may disclose information if required by law or to protect the rights and safety of our clients, practitioners, or the public. Outside of these circumstances, we will never share, rent, or sell your personal data.
05
Your data is stored on controlled, secure servers protected by reasonable administrative, technical, and physical safeguards designed to prevent unauthorized access, disclosure, alteration, or destruction.
Passwords are stored using strong one-way hashing (bcrypt). Payment data is handled entirely by PCI-compliant payment processors — we never store full card numbers on our servers.
While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will notify you promptly in the event of any breach that affects your personal data.
06
We retain your personal information for as long as your account is active or as needed to provide our services. Booking records and purchase history are kept for a minimum of five years for tax and legal compliance purposes.
If you request deletion of your account, we will remove or anonymize your personal data within 30 days, except where we are required by law to retain certain records.
07
Depending on your location, you may have the following rights regarding your personal data. Residents of the European Economic Area (EEA) hold all eight rights under GDPR; residents of California hold equivalent rights under CCPA.
To exercise any of these rights, please contact us using the details below. We will respond within 30 days.
08
When you make a donation through our website, we may collect your name and email address on a voluntary basis. This information is used solely to send you a confirmation receipt and to notify our team of the contribution. We do not require personal information to process a donation — anonymous giving is fully supported.
09
If you have questions about this Privacy Policy, wish to exercise any of your rights, or want to report a concern about how your data is being handled, please reach out directly:
Email: jillbanos@yahoo.com ·
petfest@yahoo.com
Phone: +1 786-372-5793
Hearts & Homes for Animals Services, Florida, USA